Dear Customer,

Thank you for shopping at www.euro-vigil.com.bd. We appreciate your business and want to ensure your satisfaction with our products. Please read the following refund policy carefully.


Eligibility for Refund:


Once service is provided, refund is only eligible in the following cases:

  1. Any mistakes identified in the invoice after payment is made.
  2. Any extra amount paid during online payment process. In which case service charge @ 2.5% for VISA and MasterCard and 3.5% for AmEx cards and others will be deducted against the final refund amount.
  3. The item must be unused and in the same condition that you received it. It must also be in the original packaging.
  4. Items that are damaged, used, or not in their original condition may not be eligible for a refund.
  5. Refund requests must be made within 03 working days of receiving the product.


Refund Process:


To initiate a refund, please contact our customer service team at info@eurovigil.com.bd or 24/7 Toll Free Hotline 0800-2345678 with your order number and details of the issue.

Our team will review your request and notify you of the approval or rejection of your refund.

If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 10 working days.


Late or Missing Refunds:


If you haven’t received a refund within the specified time frame (i.e. 10 working days after initiating refund), please check your bank account again and contact your card issuer bank or MFS. It may take some time before your refund is officially posted.

If you’ve done all of this and still have not received your refund, please contact us at info@eurovigil.com.bd.


Changes to this Refund Policy:


We reserve the right to modify this refund policy at any time. Changes and clarifications will take effect immediately upon posting on our website.

By making a purchase on our website, you agree to and accept the terms of this refund policy. If you have any questions or concerns, please contact our customer service team.

Thank you for shopping with www.euro-vigil.com.bd